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Frequently Asked Questions
What are your shipping times?
🇺🇸United States: 10-15 Days
🇨🇦Canada: 12-16 Days
🇦🇺Australia: 12-16 Days
🇪🇺Europe: 10-12 Days
Where is my order?
You can track your order at any time in "Track My Order" menu on our store by using your email address and the order number. If you did not receive an order confirmation email with your order number, please check your spam folder, otherwise please get in touch with us via the contact form below.
We have detailed Shipping Information for different products and countries. Due to Covid19 this schedule can be occasionally affected by 2-3 business days, although we do everything in our power to minimise any delays.
I only received part of my order...
Please be assured the other part of your order is on its way. If you buy several different products, they might be dispatched from different warehouses and will arrive separately and at different times. The shipping information for each product can be found on each individual product page. We also recommend referring to our Shipping Policy.
You can track your order at any time in "Track My Order" menu on our store by using your email address and your order number.
If you did not receive an order confirmation email with your order number, please check your spam folder, otherwise please get in touch with us via the contact form below.
Something does not work...
We are sorry to hear that there is an issue with your product.
If you bought Diamond IPL Hair Removal Machine and are unable to turn it on, then follow these steps:
1. Connect the device to a power outlet. It does not come with the battery and must stay plugged in during the time of treatment.
2. Quickly press the flashing green button once without holding down. This will switch on your handset. The same button is used to switch between the intensity levels.
If this did not help, or you have a query about another product, please contact our support team via the form below for a quick resolution.
How to arrange a refund/replacement?
Refund: Please note, that we can only provide a refund for the regularly priced items. We are unable to provide a refund for discounted or promotional products as per our Return & Refund Policy unless the product is faulty or was damaged during the transportation. In this instance please send us a brief email with pictures or videos attached to: firstname.lastname@example.org (please do not use the contact form below). This policy does not apply to Diamond IPL Laser Hair Removal Machine (see our money-money back guarantee section).
Replacement: If you believe your product is faulty, first follow the steps described above to see if they can help you to fix the problem. If you are still unable to get your product to work, please send us a short video demonstrating the issue and we will arrange a replacement. Please send an email with your video to: email@example.com (Please do not use the contact form below)
If your product came damaged, please send us any pictures or a video at firstname.lastname@example.org and we will arrange a replacement.