Our suppliers and warehouses are situated in China and we use YunExpress Priority shipping method for most products and countries.
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. Once we sent the second email, you can start tracking the order on our website tracking page.
The time frame for order delivery:
- Processing time: All orders are processed Monday to Friday within 24 hours after the order is placed. If for any reason you need to cancel your order or amend order details you can do it within 10 minutes of placing the order using the links on the "Thank You" page or via order confirmation email which will be sent to you immediately after purchase.
- Shipping time: If you buy several different products, they might be dispatched from different warehouses and will arrive separately and at different times. Below is our average shipping time.
Once your order is processed and shipped you can track it by using your order number (from order confirmation email) and email address here - Track My Order
If you have not received your order within the maximum of 30 days from the day of purchase please contact us for further help at firstname.lastname@example.org
If you provided us with incorrect or incomplete shipping address and the product has been sent back to us, we will arrange re-delivery to your preferred address upon your instruction, once the shipping and handling fee of £8.99 is covered by you here: Shipping & Handling Fee. If as a result of providing the incorrect address your order gets delivered elsewhere, it's a customer's responsibility to retrieve it. The refunds are not provided in this instance.
Please note, this is your responsibility as a customer to track your order or reach out to our support team in a timely manner if there are any issues with the tracking or delivery, otherwise, we might not be able to assist. If the postman missed you at the address, they will not always leave a calling card. This has been very common during these times due to staff shortage and increase volume of work load for local postmen. If delivery failed the order will be sent to your local delivery office where it will be commonly held for the period of 7-18 days. In certain cases the package may be destroyed following the expiration of the collection period in which case the refund will not be provided.
In the event when the order came damaged please refer to our Return and Refund Policy
Disclaimer. Whilst our quoted shipping time is accurate, delays may occasionally occur and they are often related to the capacity of the specific carrier to run their operations smoothly should anything out of ordinary have an impact on those operations. This can be an influx of packages around holiday periods, staff strikes or pandemics. We do not provide any compensation or refund on the basis of delays caused by shipping companies.