Our suppliers and warehouses are situated in China and we use YunExpress Priority shipping method for most products and countries.
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel.
Time frame for order delivery:
Below are the shipping times adjusted to the current COVID-19 delays. As the time goes we will monitor the progress and will update this information accordingly.
|Blackhead Vacuum Remover||5-8 days||10-12 days||10-15 days||12-15 days|
|Diamond Cleansing Brush||5-8 days||10-12 days||10-15 days||12-15 days|
|Diamond IPL Hair Removal Machine||7-12 days||10-15 days||10-15 days||12-15 days|
|Diamond Skin Scrubber Pro||10-18 days||15-20 days||20-30 days||20-30 days|
|DiamondPRO Therapy Tool||10-15 days||15-20 days||20-30 days||20-30 days|
|Rose Gold Blackhead Removal Set||20-25 days||20-25 days||20-30 days||20-30 days|
Once your order is processed and shipped you can track it by using your order number (from order confirmation email) and email address here - Track My Order
If you have not received your order within the maximum of 30 days from the day of purchase please contact us for further help at firstname.lastname@example.org
If you provided us with incorrect or incomplete shipping address and the product has been sent back to us, we will arrange re-delivery to your preferred address upon your instruction, once the shipping and handling fee of £8.99 is covered by you here: Shipping & Handling Fee
Please note, this is your responsibility as a customer to track your order or reach out to our support team if there are any issues with the tracking. If the postman missed you at the address, they will not always leave a calling card. This has been very common during these times due to staff shortage and increase volume of work load for local postmen. If delivery failed the order will be sent to your local delivery office where it will be commonly held for the period of 18 days. During this time you will have to re-arrange delivery or collect your order in person. If the product is sent back to us after 18 days as it was not rearranged for delivery or collected, then Shipping & Handling Fee is also payable for the re-delivery by us.
In the event when the order came damaged please refer to our Return and Refund Policy