Shipping
Order Processing & Shipping Policy
Order Processing
We process all orders within 24 hours, Monday through Friday. You may modify or cancel your order within 1 hour of placement using the links on your order confirmation page.
Shipping Information
Please note that items purchased together may ship from different warehouses and arrive separately. Estimated delivery times:
- 🇬🇧 United Kingdom: 5-11 days
- 🇺🇸 United States: 7-11 days
- 🇨🇦 Canada: 7-12 days
- 🇦🇺 Australia: 7-12 days
- 🇪🇺 Europe: 8-12 days
Order Tracking
Track your shipment anytime using your order number and email address at our tracking portal.
If your order hasn't arrived within 15 days of purchase, please contact support@diamondskinpro.co
Important Notes:
- Providing an accurate shipping address is essential. We cannot guarantee refunds for deliveries to incorrect addresses.
- If a delivery attempt is missed, your package will be held at your local delivery office for 7-18 days. Please note that delivery notices are not always provided.
- For damaged items, please contact us at support@diamondskinpro.co
- We encourage you to track your order and contact our support team promptly with any concerns to ensure we can assist you effectively.